Privacy Policy
What we collect, why, and what you can do about it. Short version: only what's needed to handle your orders, never sold, no tracking.
1. Who we are
This Privacy Policy explains how Short Order Studio ("we," "us") handles personal information on shortorderstudio.org. Short Order Studio is currently operated by an individual and is not yet a registered business entity. For privacy questions, email administration@shortorderstudio.org.
2. What we collect
- Account details: your name, email address, and a password. We store only a salted, one-way hash of your password, never the password itself.
- Order details: what you choose in the order builder, your project description, links you share, any domain you request, and dates.
- Messages: anything you send us through your account or by email.
- Technical data: your IP address is used briefly, in memory, to limit repeated login and sign-up attempts. Our hosting provider may keep standard server logs.
- One cookie: a single essential cookie keeps you logged in. We don't use advertising, analytics or tracking cookies.
3. How we use it
We use your information only to run the Site and provide our services: to create and secure your account, review and respond to orders, post quotes, deliver projects, send service emails (such as order confirmations, quotes, messages and password resets), prevent abuse, and meet legal obligations. We don't sell your personal information, share it for advertising, or use it to build marketing profiles.
4. Who we share it with
We share information only as needed to run the Site:
- Hosting: our hosting provider stores the Site and its database.
- Email delivery: if enabled, an email service provider (such as Resend) sends service emails on our behalf.
- Legal reasons: we may disclose information if required by law, or to protect our rights, users or the public.
If you ask us to register a domain or use a third-party service for your project, we share the details needed for that with the relevant provider, under its own privacy policy.
5. How long we keep it
We keep account and order information while your account is open and for as long as reasonably needed afterward for records, legal and accounting purposes, and to resolve disputes. Login sessions expire after 30 days. Password reset links expire after one hour.
6. Security
We use reasonable measures to protect your information, including password hashing, secure session cookies, encrypted connections (HTTPS), and limits on repeated login attempts. No system is perfectly secure, so we can't guarantee absolute security.
7. Your choices and rights
You can update your name and password from your account at any time. To get a copy of your information, correct it, or delete your account and associated data, email customerservice@shortorderstudio.org. We may need to verify your identity first, and we may keep some information where the law requires or allows. Depending on where you live, you may have additional privacy rights, and we'll honor requests as required by applicable law.
8. Children
The Site isn't meant for anyone under 18, and we don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we'll delete it.
9. International users
The Site is operated from the United States. If you use it from elsewhere, your information will be processed in the United States.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we do, we'll change the effective date at the top, and for significant changes we may also notify you by email or on the Site.
11. Contact
Privacy questions or requests: administration@shortorderstudio.org. Orders and support: customerservice@shortorderstudio.org.